Tag Archives: company culture


Taking Operations to the Next Level

The core to any successful operation is having strong people, process, and technology; however, the magic of taking an operation to the next level happens when these three are in continuous discovery and improvement. People: Your greatest asset and investment Motivated, happy people are the key to the success of your operation. Invest early and … Read More

Shifting Your Organization to a Growth Mindset

You may have heard the term “growth mindset” used in the workplace in recent years. While the concept itself is not a new idea, there has been a resurgence of the phrase as it applies to modern organizational cultures. The payments industry is evolving rapidly today, with a growing set of electronic payment options that … Read More

Paymerang Named Top Workplace

Paymerang is honored to be named a Top Workplace in Richmond for 2019. We are humbled by this recognition and take great pride in our company culture, values and team members. Paymerang’s rapid growth and success within the past year is attributed to the dedication of each of our employees. As our organization continues to … Read More

Paymerang Hosts Financial Seminar for Employees

Paymerang Hosts Financial Seminar for Employees Here at Paymerang we want the best for our employees. We believe that when employees are given the opportunity to learn and grow they will accomplish amazing things. We value our employees and want them to be successful both in the office and in their personal lives. This week, … Read More

Taking Operations to the Next Level

The core to any successful operation is having strong people, process, and technology; however, the magic of taking an operation to the next level happens when these three are in continuous discovery and improvement.

People: Your greatest asset and investment

Motivated, happy people are the key to the success of your operation. Invest early and often in your greatest assets as they run the engine of today and will develop into your future leaders.

PEOPLE FOCUS:

  • Balance the hiring and promotion of talent, internally and externally
  • Develop leadership, managerial and influencing skills in addition to job skills
  • Recognize successes, great and small

Process: Staying ahead of change

Processes that once worked well must be challenged as your products, business, industry, and environment evolve. Client and customer needs change over time and so must the processes that support them.

PROCESS FOCUS:

  • Map and monitor your processes to understand efficiencies and waste
  • Incorporate Voice of the Customer (VoC) into end-to-end operational feedback loops
  • Continuously monitor Key Performance Indicators (KPIs) as well as metrics

Technology: Enabling better outcomes

Technology is the great enabler for monitoring processes and outcomes and identifying new opportunities for greater productivity. Balancing technology with talented people is the sweet spot that helps to define and differentiate a company’s brand, experience and identity.

TECHNOLOGY FOCUS:

  • Connect your people through visual management tools, physically and digitally
  • Automate the easy and simple for your customers and employees
  • Utilize your people over technology to solve for the more complex problems that require integrative thinking and emotional intelligence (EQ)

A maniacal focus on continuous improvement is essential for any operation to get to the next level. Never stop improving, working to do things better and faster than yesterday. The small changes add up to the big wins. Analyze the data, listen to your customers, and leverage your team’s strengths to fuel positive change. Identify opportunities, prioritize them, and deliver – over and over again. This will drive a competitive advantage and elevate your operation to the next level.

Shifting Your Organization to a Growth Mindset

You may have heard the term “growth mindset” used in the workplace in recent years. While the concept itself is not a new idea, there has been a resurgence of the phrase as it applies to modern organizational cultures.

The payments industry is evolving rapidly today, with a growing set of electronic payment options that bring new opportunities for efficiency along with added fraud risks.

This requires industry participants, like Paymerang, to constantly innovate to deliver value for buyers and suppliers while protecting client funds. A skilled and motivated workforce by itself is not enough since the landscape is shifting so fast. Companies need workforces with a capacity for growth and adaptation to thrive in the FinTech space.

Carol Dweck, a renowned Stanford University psychologist, coined the terms fixed and growth mindset after extensive research in students’ attitudes around failure. She found some students rebounded while others were devasted by the smallest setbacks. Dweck describes the simple, yet impactful differences between the two mindsets:

Growth Mindset: People with a growth mindset believe abilities—like talent and intelligence—can be developed through dedication and hard work. They’re more likely to enjoy learning, seek out situations to experiment, and see failure as an opportunity to grow.

Fixed Mindset: Those with a fixed mindset believe the opposite. They feel they “are who they are” and were born with a set level of talent, intelligence, and even interests. Because of this, they’re more likely to seek out opportunities and situations where these views are affirmed (like doing the same job over and over to receive praise) and believe that talent alone—not effort—is the source of success.

While the bulk of this research was conducted on students, these concepts can be seamlessly applied to organizations. Technological advances have made us more efficient, while also increasing complexity of challenges faced by employees. The pace at which we work is faster than ever before and frequent change (and sometimes a little chaos) is to be expected. Adopting and developing a growth mindset in the modern workplace helps increase resiliency in environments that demand quick adaption to change, frequent refinement of strategies, and decisive action within short time constraints.

Implementing a growth mindset into your company culture yields many benefits for individuals and teams. Once people stop worrying about failing, they are more open to creative thinking and problem solving, which leads to the discovery of new and innovative solutions. By trying on new roles and responsibilities, people learn new skills that strengthen their contributions and help them continue their career path.

Fully embracing the growth mindset and applying it time and time again takes deliberate, repetitive practice. How can organizational leaders help cultivate a growth mindset within their cultures?

Here are three tips you can start applying:

  1. Screen for a growth mindset. During the recruitment process, look for traits of a growth mindset in candidates. While interviewing, incorporate questions that dig in to core beliefs, past learnings and setbacks, and the ability to see out challenging tasks or projects. Asks questions such as, “what’s the biggest risk you’ve taken in recent years?” or “give me an example of a time you set an ambitious goal, did you meet it? What went well and what didn’t go well?”. This will give you a sense to what mindset a candidate may be bringing to the team.
  2. Set learning goals. Take the time to understand your employees’ goals. Regularly nudge and encourage new responsibilities (like taking the lead on a project) instead of playing it safe. Be sure to celebrate the learning process and highlight that setbacks are part of the growing process. This will build the resiliency muscles needed to dust one’s self off and to keep pushing forward.
  3. Foster a learning culture, starting with the company leadership. Leaders set the tone and people take note, making it even more important to “walk the talk”. Openly talk about your own successes and setbacks – what you’ve learned, what you’ll do differently next time. Leverage team meetings, town halls and other means of communication to highlight these learnings and encourage discussion and curiosity. Fostering this dialogue shows that it’s safe and encouraged to take risks.

FinTech companies today need to rapidly evolve to meet the needs of the marketplace. If you want to build a high-growth organization that is strong and resilient, start by supporting a growth mindset within your team members today.

Dweck, Carol. Mindset: The New Psychology of Success. New York: Random House, 2006. Print

Paymerang Named Top Workplace

Paymerang is honored to be named a Top Workplace in Richmond for 2019.

We are humbled by this recognition and take great pride in our company culture, values and team members. Paymerang’s rapid growth and success within the past year is attributed to the dedication of each of our employees. As our organization continues to scale, we take the time to continually revisit each of our values to ensure we “walk the talk” and act on feedback to provide the best experience and support to our clients.

We believe this award is a reflection of the wonderful team we have at Paymerang and the strong values we seek to live each day – passion + positivity, customer focus, integrity, simplicity and teamwork.

If you visit Paymerang, you’ll notice an energy in the office that drives our team to work hard and focus on results, while encouraging our team to take time to support one another. Whether it’s getting lunch for the entire team while we’re working towards a tight deadline, going on daily wellness walks, or celebrating a birthday—there’s no shortage of support amongst our team.

Just as we strive for excellence in delivering our solution to our clients, we are also deeply invested in fostering an environment of inclusion and growth for our team. This year we’ve invested in training and development initiatives for our emerging leaders as well as the talent within our sales and operations departments. Our goal is to cultivate an environment of continuous learning, where team members can discover their strengths, master new skills, and utilize different tools to overcome new challenges to create high-performing teams. 

 Paymerang is passionate, and we look forward to continuing to build a strong and resilient organizational culture for years to come.

Paymerang Hosts Financial Seminar for Employees

Paymerang Hosts Financial Seminar for Employees

Here at Paymerang we want the best for our employees. We believe that when employees are given the opportunity to learn and grow they will accomplish amazing things. We value our employees and want them to be successful both in the office and in their personal lives.

This week, we provided our employees the opportunity to learn more about financial wellness.

John Holcomb, a local Certified Financial Counselor who also manages a local Mortgage group led an in-office financial seminar. The seminar was based on topics requested by our team members.

Our team discussed: budgeting, savings, establishing credit and eliminating debt.

John came to us with over 20 years of industry knowledge in banking and mortgage operations. He was able to provide our staff with excellent tips and simple actions to take in order to secure a sound financial future.  Our staff was encouraged to actively participate in the discussion by asking questions and sharing their experiences. Many employees reported gaining a wealth of knowledge and feeling encouraged by having access to this type of training at work.

We are grateful to John for sharing his time and expertise leading this financial seminar and the opportunity to provide this service to our great employees!