Posts by Greg Marcel

The core to any successful operation is having strong people, process, and technology; however, the magic of taking an operation to the next level happens when these three are in continuous discovery and improvement. People: Your greatest asset and investment Motivated, happy people are the key to the success of your operation. Invest early and…

Catastrophes, disruptions, and pandemics can happen at any time. Business Continuity Plans must include steps and tools for business to keep running and sustain cash flow. Leveraging automated payments allows you to pay your suppliers remotely without business disruption. 5 Ways Automated Payments Improve Remote Work Automated Payments Eliminate the Need to Mail Checks •…

Today there is pressure for companies to deliver outstanding products and exceptional customer experiences. To achieve this, companies need to focus not only on efficiency and effectiveness, but also foster a culture of continuous improvement. When I first took over leading a large contact center training organization, I was surprised to find that speed in…